Job Application

BE RESPONSIVE
Be a fanatic about response time. Follow up and follow though.

HOLD A RELENTLESSLY POSTIVE ATTITUDE
Don’t perpetuate negativity, especially when facing challenges.

NOTICE & RECORD GUEST PREFERENCES
Be a fanatic about response time. Follow up and follow though.

DO THE RIGHT THING THE FIRST TIME
Spend extra time to get it ‘right’ as often as possible.

BE FLEXIBLE
Learn to think from others’ perspective. Win/Win solutions are always longer lasting and more satisfying than Win/Lose solutions.

PRESCRIBE TO INCREASE CLIENT HEALTH
Think about the needs of guests outside of our spas. Make homecare recommendations to enhance their hair, skin, nails, body and overall health/wellbeing.

HOLD UNCOMPROMISING LEVELS OF CLEANLINESS
Your personal appearance and the appearance of the entire spa make a strong statement about the pride you take in your performance and workplace.

BE A PROMISE KEEPER
Do what you say you are going to do wherever possible.

DO MORE WITH LESS
Do not waste money, energy or resources. Reducing waste saves money and shows a commitment to being sustainable.

OWN COMPLAINTS
Treat mistakes as learning opportunities. Focus on problem solving and doing better the next time. Be solution-oriented; resolve issues in an ecient and discreet manner.

COMMUNICATE TO UNDERSTAND AND TO BE UNDERSTOOD
Know your audience. Write and speak in a way they can understand. Use the simplest explanations possible. Listen generously.

CELEBRATE
Seek out opportunities to congratulate, acknowledge or support a special moment in someone’s life.